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Terms and Conditions

Booking and Reservations

Booking a taxi with Wav Platinum is hassle-free and convenient. All taxi reservations are subject to availability, and you can secure your ride effortlessly through our user-friendly website at or by contacting our customer support at [0416 967 807]. We understand that plans may change, and Wav Platinum reserves the right to approve, refuse, or cancel any reservation based on factors such as vehicle availability and scheduling constraints. Upon making a reservation, you will receive a confirmation notification, and any necessary adjustments, including changes to pickup times or locations, will be communicated promptly. For cancellations or modifications, customers can conveniently do so through our website or by contacting our customer support. Your comfort and satisfaction are our priorities, and we look forward to providing you with a reliable and seamless transportation experience.


At Wav Platinum, we offer convenient and secure payment options to enhance your taxi experience. Payments can be made using accepted methods, including credit cards and various electronic payment options. Our user-friendly payment process ensures a seamless transaction for your journey. It’s important to note that fare estimates provided during the booking process are indicative and may vary based on factors such as route changes or additional services. We strive for transparency in all transactions, and any adjustments to the fare will be communicated clearly. Trust Wav Platinum for a reliable and hassle-free payment experience as you enjoy the comfort and convenience of our premium taxi services.


We understand that plans can change, and at Wav Platinum, we strive to provide flexibility in our services. However, it’s essential to note our cancellation policy. Cancellations made within a specified time frame may be subject to cancellation fees, as outlined in our terms and conditions. We value your time, and to ensure the efficiency of our services, Wav Platinum reserves the right to charge a no-show fee for missed reservations. We encourage our valued passengers to communicate any changes to their reservations promptly, either through our website or by contacting our customer support at [0416 967 807]. This allows us to better accommodate your needs and provide a seamless experience for all our passengers. Thank you for choosing Wav Platinum for your transportation needs, and we look forward to serving you with excellence.

Wheelchair Accessible Taxis

Inclusivity is at the core of our premium taxi services. We take pride in providing wheelchair-accessible taxis equipped with ramps, ensuring a seamless and comfortable travel experience for passengers with mobility challenges. Our commitment to accessibility is further supported by our WAV (Wheelchair Accessible Vehicle) licenses, ensuring that our vehicles meet the necessary standards and precautions for safe transportation. Our drivers undergo specialized training to assist passengers with disabilities, offering not just a ride but a supportive and accommodating journey. To enhance your experience, we encourage passengers to inform Wav Platinum in advance about specific accessibility requirements, allowing us to tailor our services to your individual needs. Trust us for reliable and inclusive transportation, where every passenger’s comfort is our priority.

Passenger Conduct

We prioritize the safety and comfort of all our passengers. We kindly request that passengers behave in a respectful and courteous manner during their journey. Disruptive or inappropriate conduct that jeopardizes the safety of the driver or fellow passengers will not be tolerated. We believe in fostering a positive and secure environment for everyone on board. Our professional drivers are dedicated to providing a pleasant and stress-free travel experience, and we appreciate your cooperation in maintaining a respectful atmosphere. Wav Platinum is committed to ensuring the well-being of all our passengers.

Privacy Policy

We hold your privacy in the highest regard, and we are committed to safeguarding your personal information. Our Privacy Policy outlines our practices regarding the collection, use, and protection of your data. Rest assured that we adhere to privacy laws and regulations to ensure the confidentiality and security of your information. By choosing Wav Platinum, you entrust us with your privacy, and we take this responsibility seriously. For detailed information about how we handle your personal data, please refer to our full Privacy Policy on our website at: If you have any questions or concerns, please don’t hesitate to contact us.


While Wav Platinum strives to provide a secure and reliable transportation experience, it’s important to note that we are not liable for any loss, damage, or injury incurred during the use of our services. Passengers are responsible for their belongings, and we kindly ask all passengers to take care of their personal items throughout the journey. Wav Platinum is not liable for lost or damaged items. We encourage passengers to travel with caution and ensure the safety of their belongings. Our priority is your safety and comfort, and we appreciate your understanding and cooperation. If you have any concerns or require assistance during your journey, please feel free to contact our customer support team at [0416 967 807]. Thank you for choosing Wav Platinum for your transportation needs.

Changes to Terms and Conditions

Wav Platinum strives to maintain transparency and keep our valued customers informed. Therefore, we reserve the right to modify these terms and conditions at any time to reflect changes in our services or applicable laws. We understand the importance of clarity, and in the event of any updates or amendments, customers will be promptly notified. It is advisable to review our terms and conditions periodically to stay informed about any changes. Your continued use of Wav Platinum’s services after such modifications implies acceptance of the updated terms. If you have any questions or concerns about these changes, please feel free to contact our customer support team at [0416 967 807]. We appreciate your understanding and ongoing trust in Wav Platinum.